Privacy Policy, Acceptable Use Policy and Terms of Service

We are committed to maintaining the accuracy, confidentiality, and security of your personally identifiable information ("Personal Information"). As part of this commitment, our privacy policy governs our actions as they relate to the collection, use and disclosure of Personal Information. Our privacy policy is based upon the values set by the Canadian Standards Association's Model Code for the Protection of Personal Information and Canada's Personal Information Protection and Electronic Documents Act.

1. Introduction

We are responsible for maintaining and protecting the Personal Information under our control. We have designated an individual or individuals who is/are responsible for compliance with our privacy policy.

2. Identifying Purposes

We collect, use and disclose Personal Information to provide you with the product or service you have requested and to offer you additional products and services we believe you might be interested in. The purposes for which we collect Personal Information will be identified before or at the time we collect the information. In certain circumstances, the purposes for which information is collected may be clear, and consent may be implied, such as where your name, address and payment information is provided as part of the order process.

3. Consent

Knowledge and consent are required for the collection, use or disclosure of Personal Information except where required or permitted by law. Providing us with your Personal Information is always your choice. However, your decision not to provide certain information may limit our ability to provide you with our products or services. We will not require you to consent to the collection, use, or disclosure of information as a condition to the supply of a product or service, except as required to be able to supply the product or service.

4. Limiting Collection

The Personal Information collected will be limited to those details necessary for the purposes identified by us. With your consent, we may collect Personal Information from you in person, over the telephone or by corresponding with you via mail, facsimile, or the Internet.

5. Limiting Use, Disclosure and Retention

Personal Information may only be used or disclosed for the purpose for which it was collected unless you have otherwise consented, or when it is required or permitted by law. Personal Information will only be retained for the period of time required to fulfill the purpose for which we collected it or as may be required by law.

6. Accuracy

Personal Information will be maintained in as accurate, complete and up-to-date form as is necessary to fulfill the purposes for which it is to be used.

7. Safeguarding Customer Information

Personal Information will be protected by security safeguards that are appropriate to the sensitivity level of the information. We take all reasonable precautions to protect your Personal Information from any loss or unauthorized use, access or disclosure.

8. Openness

We will make information available to you about our policies and practices with respect to the management of your Personal Information.

9. Customer Access

Upon request, you will be informed of the existence, use and disclosure of your Personal Information, and will be given access to it. You may verify the accuracy and completeness of your Personal Information, and may request that it be amended, if appropriate. However, in certain circumstances permitted by law, we will not disclose certain information to you. For example, we may not disclose information relating to you if other individuals are referenced or if there are legal, security or commercial proprietary restrictions.

10. Handling Customer Complaints and Suggestions

You may direct any questions or enquiries with respect to our privacy policy or our practices by

click here for contact information

Additional Information

Cookies

A cookie is a small computer file or piece of information that may be stored in your computer's hard drive when you visit our websites. We may use cookies to improve our website’s functionality and in some cases, to provide visitors with a customized online experience.

Cookies are widely used and most web browsers are configured initially to accept cookies automatically. You may change your Internet browser settings to prevent your computer from accepting cookies or to notify you when you receive a cookie so that you may decline its acceptance. Please note, however, if you disable cookies, you may not experience optimal performance of our website.

Other Websites

Our website may contain links to other third party sites that are not governed by this privacy policy. Although we endeavour to only link to sites with high privacy standards, our privacy policy will no longer apply once you leave our website. Additionally, we are not responsible for the privacy practices employed by third party websites. Therefore, we suggest that you examine the privacy statements of those sites to learn how your information may be collected, used, shared and disclosed.

As a provider of web site hosting and other Internet-related services, Zoomgrid Hosting (zoomgrid.com) offers its customer (also known as "Subscribers") and their customers and users the means to acquire and disseminate a wealth of public, private, commercial and non-commercial information. Zoomgrid Hosting (zoomgrid.com) respects that the Internet provides a forum for free and open discussion and dissemination of information. However, when there are competing interests at issue, Zoomgrid Hosting (zoomgrid.com) reserves the right to take certain preventive or corrective actions. In order to protect these competing interests, Zoomgrid Hosting (zoomgrid.com) has developed an Acceptable Use Policy ("AUP"), which supplements and explains certain terms of each customer's respective service agreement, and is intended as a guide to the customer's rights and obligations when using Zoomgrid Hosting (zoomgrid.com)' services. This AUP will be revised from time to time.

One important aspect of the Internet is that no one party owns or controls it. This fact accounts for much of the Internet's openness and value, but it also places a high premium on the judgment and responsibility of those who use it, both in the information they acquire and in the information they disseminate to others. When subscribers obtain information through the Internet, they must keep in mind that Zoomgrid Hosting (zoomgrid.com) cannot monitor, verify, warrant or vouch for the accuracy and quality of the information they acquire. For this reason, the subscriber must exercise his or her best judgment in relying on information obtained from the Internet, and also should be aware that some material posted to the Internet may be sexually explicit or otherwise offensive. Because Zoomgrid Hosting (zoomgrid.com) cannot monitor or censor the Internet, and will not attempt to do so, Zoomgrid Hosting (zoomgrid.com) cannot accept any responsibility for injury to its subscribers resulting from inaccurate, unsuitable, offensive or illegal Internet communications.

When subscribers disseminate information from the Internet, they must keep in mind that Zoomgrid Hosting (zoomgrid.com) does not review, edit, censor or take responsibility for any information its subscribers may create. When users place information on the Internet, they have the same liability as other authors for copyright infringement, defamation and other harmful speech. Also, because the information created is carried over Zoomgrid Hosting (zoomgrid.com)' network and may reach a large number of people, including both subscribers and non-subscribers of Zoomgrid Hosting (zoomgrid.com), subscribers' postings to the Internet may affect other subscribers and may affect Zoomgrid Hosting (zoomgrid.com)' goodwill, business, reputation or operations. For these reasons, subscribers violate Zoomgrid Hosting (zoomgrid.com) policy and the Service Agreement when they, their customers, affiliates or subsidiaries engage in the following prohibited activities:

Spamming:

Sending unsolicited bulk and/or commercial information over the Internet. It is not only harmful because of its negative impact on consumer attitudes toward Zoomgrid Hosting (zoomgrid.com), but also because it can overload Zoomgrid Hosting (zoomgrid.com)' network and disrupt service to Zoomgrid Hosting (zoomgrid.com)' subscribers. Also, maintaining an open SMTP relay is prohibited. When a complaint is received, Zoomgrid Hosting (zoomgrid.com) will investigate and shutdown the account that is SPAMing. A $250 charge for violating this policy will be charged to the person initiating the SPAM. Furthermore Zoomgrid Hosting (zoomgrid.com) reserves the right to prosecute for this violation. A $1.00 charge will be assessed PER EMAIL sent should Zoomgrid Hosting (zoomgrid.com) choose to pursue and prosecute.

Audio/Video Streaming:

Audio/Video Streaming is not hosting friendly. As such, Zoomgrid Hosting (zoomgrid.com) does not allow any streaming of audio or video content. Offending accounts will be suspended without noticed or terminated.

Adult-Oriented Content:

Zoomgrid Hosting (zoomgrid.com) does not allow adult content and will suspend/terminate any offending account.

Large File Policy:

Zoomgrid Hosting (zoomgrid.com) is not for file hosting and distribution - as such, customers may not host any files larger than 50MB in size that are observed to be available for the sole purpose of download. Such files include but are not limited to .ISO, audio/video files, .EXE files. If you are unsure whether your file is against this policy, please contact our support deparment.

Obscene Speech or Materials:

Using Zoomgrid Hosting (zoomgrid.com)' network to advertise, transmit, store, post, display, or otherwise make available child pornography or obscene speech or material is prohibited. Zoomgrid Hosting (zoomgrid.com) is required by law to notify law enforcement agencies when it becomes aware of the presence of child pornography on or being transmitted through its network.

Defamatory or Abusive Language:

Using Zoomgrid Hosting (zoomgrid.com)' network as a means to transmit or post negative, defamatory, harassing, abusive or threatening language.

Forging of Headers:

Forging or misrepresenting message headers, whether in whole or in part, to mask the originator of the message.

Illegal or Unauthorized Access to Other Computers or Networks:

Accessing, illegally or without authorization, computers, accounts or networks belonging to another party, or attempting to penetrate security measures of another individual's system (often known as "hacking"). Also, any activity that may be used as a precursor to an attempted system penetration (i.e., port scan, stealth scan or other information-gathering activity).

Distribution of Internet Viruses, Worms, Trojan Horses or Other Destructive Activities:

Distributing information regarding the creation of and sending Internet viruses, worms, Trojan horses, pinging, flooding, mail bombing or denial of service attacks. Also, activities that disrupt the use of or interfere with the ability of others to effectively use the network or any connected network, system, service or equipment.

Facilitation a Violation of this AUP:

Advertising, transmitting or otherwise making available any software, program, product or service that is designed to violate this AUP, which includes the facilitation of the means to spam, initiation of pinging, flooding, mail bombing, denial of service attacks and piracy of software.

Export Control Violations:

Exporting encryption software over the Internet or otherwise, to points outside the United States.

Usenet Groups:

Zoomgrid Hosting (zoomgrid.com) reserves the right not to accept postings from newsgroups where we have actual knowledge that the content of the newsgroup violates the AUP.

Other Illegal Activities:

Engaging in activities that are determined to be illegal, including, but not limited to, advertising, transmitting or otherwise making available ponzi schemes, pyramid schemes, fraudulently charging credit cards and pirating software.

Other Activities:

Engaging in activities, whether lawful or unlawful, that Zoomgrid Hosting (zoomgrid.com) determines to be harmful to its subscribers, operations, reputation, goodwill or customer relations.

As we have pointed out, the responsibility for avoiding harmful activities just described rests primarily with the subscriber. Zoomgrid Hosting (zoomgrid.com) will not, as an ordinary practice, monitor the communications of its subscribers to ensure that the comply with Zoomgrid Hosting (zoomgrid.com)' policy or applicable law. However, when Zoomgrid Hosting (zoomgrid.com) becomes aware of harmful activities, it may take any action to stop the harmful activity, including, but not limited to, removal of information, shutting down a web site, implementing screening software designed to block offending transmissions, denying access to the Internet, or any other action deemed appropriate by Zoomgrid Hosting (zoomgrid.com).

Zoomgrid Hosting (zoomgrid.com) is also aware that many of its subscribers are themselves providers of Internet services, and that information reaching Zoomgrid Hosting (zoomgrid.com)' facilities from those subscribers may have originated from a customer of the subscriber or from another third party. Zoomgrid Hosting (zoomgrid.com) does not require its subscribers who offer Internet services to monitor or censor transmissions or web sites created by customers of its subscribers. Zoomgrid Hosting (zoomgrid.com) reserves the right to directly take action against a customer of its subscribers. Also, Zoomgrid Hosting (zoomgrid.com) may take action against the Zoomgrid Hosting (zoomgrid.com)' subscriber because of activities of a customer of the subscriber, even though the action may affect other customers of the subscriber. Similarly, Zoomgrid Hosting (zoomgrid.com) anticipates that subscribers who offer Internet services will cooperate with Zoomgrid Hosting (zoomgrid.com) in any corrective or preventive action that Zoomgrid Hosting (zoomgrid.com) deems necessary. Failure to cooperate with such corrective or preventive measures is a violation of Zoomgrid Hosting (zoomgrid.com) policy.

Zoomgrid Hosting (zoomgrid.com) will not intentionally monitor private electronic mail messages sent or receive by its subscribers, unless required to do so by law, governmental authority or when public safety is at stake. Zoomgrid Hosting (zoomgrid.com) may, however, monitor its service electronically to determine that its facilities are operating satisfactorily. Also, Zoomgrid Hosting (zoomgrid.com) may disclose information, including, but not limited to, information concerning a subscriber, a transmission made using our network, or a web site, in order to comply with a court order, subpoena, summons, discovery request, warrant, statute, regulation or governmental request. Zoomgrid Hosting (zoomgrid.com) assumes not obligation to inform the subscriber that subscriber information has been provided and, in some cases, may be prohibited by law from giving such notice. Finally, Zoomgrid Hosting (zoomgrid.com) may disclose subscriber information or information transmitted over its network where necessary to protect Zoomgrid Hosting (zoomgrid.com) and others from harm, or where such disclosure is necessary to the proper operation of the system. However, Zoomgrid Hosting (zoomgrid.com) will never sell information to other services or outside companies.

Zoomgrid Hosting (zoomgrid.com) expects that its subscribers who provide Internet services to others will comply fully with all applicable laws concerning the privacy of online communications. A subscriber's failure to comply with those laws will violate Zoomgrid Hosting (zoomgrid.com) policy. Finally, Zoomgrid Hosting (zoomgrid.com) wishes to emphasize that, in signing the Service Agreement, subscribers indemnify Zoomgrid Hosting (zoomgrid.com) for any violation of the Service Agreement, law or Zoomgrid Hosting (zoomgrid.com) policy resulting in loss to Zoomgrid Hosting (zoomgrid.com) or the bringing of any claim against Zoomgrid Hosting (zoomgrid.com) by any third party. This means that, if Zoomgrid Hosting (zoomgrid.com) is sued because of a subscriber's or customer of a subscriber's activity, the subscriber will be responsible for payment of any damages awarded against Zoomgrid Hosting (zoomgrid.com), plus costs and reasonable attorney's fees.

We hope this AUP is helpful in clarifying the obligations of Internet users, including Zoomgrid Hosting (zoomgrid.com) and its subscribers, as responsible members of the Internet. Any complaints about a subscriber's violation of this AUP should be sent to our support department.

General

All services provided by Zoomgrid Hosting (zoomgrid.com) ("Zoomgrid Hosting (zoomgrid.com)") may be used for lawful purposes only. Transmission, storage or presentation of any information, data or material in violation of any United States federal, state or city law is prohibited. This includes, but is not limited to: copyrighted material, material we judge to be threatening or obscene, or material protected by trade secret and other statute. The subscriber agrees to indemnify and hold harmless Zoomgrid Hosting (zoomgrid.com) from any claims resulting from the use of service which damages the subscriber or any other party. By using our services and agreeing to this policy, you are also agreeing to our Acceptable Use Policy and Privacy Policy

Prohibited are sites that promote any illegal activity or present content that may be damaging to Zoomgrid Hosting (zoomgrid.com)' servers, or any other server on the Internet. Links to such materials are also prohibited.

Examples of unacceptable content or links:

• pirated software
• hacker programs or archives
• Warez sites

NOTICE: IF YOUR ACCOUNT IS FOUND TO CONTAIN ILLEGAL ACTIVITY, ILLEGAL MP3 FILES, PIRATED SOFTWARE, HACKER PROGRAMS, WAREZ PROGRAMS, OR ANY OTHER ILLEGAL FILES, YOUR ACCOUNT WILL BE TERMINATED IMMEDIATELY, WITHOUT NOTICE, AND A $50.00 CANCELLATION FEE WILL APPLY. ADDITIONALLY, Zoomgrid Hosting (zoomgrid.com) WILL NOTIFY THE PROPER AUTHORITIES OF YOUR ACTIONS.

Traffic Usage

All account plans come with a predetermined amount of traffic allowance. We monitor all accounts and bill $1.00 for each gig of traffic exceeded. This amount is not prorated, meaning that 1 mb - 1 gig will be treated and billed as the same.

IRC

We currently do not allow IRC or IRC bots to be operated on our servers.

Server Abuse

We reserve the right to refuse, cancel or suspend service, at our sole discretion. All sub-networks, distributive hosting sites and dedicated servers of Zoomgrid Hosting (zoomgrid.com) must adhere to the above policies, with the exception of system resources in respect to dedicated servers.

Billing

By the Account Activation Date of each month, Zoomgrid Hosting (zoomgrid.com) shall either: 1) debit the client's credit card (when such information has been provided by the client); or (2) deliver, by e-mail or regular mail, an invoice in accordance with the applicable Service Fees for services rendered for the current month. When an invoice is delivered to the client, payment shall be remitted to Zoomgrid Hosting (zoomgrid.com) by no later than the specified payment due date. Zoomgrid Hosting (zoomgrid.com) shall be entitled to immediately terminate this agreement for client's failure to make timely payments. You will be provided with an invoice on a monthly basis. All credit cards are billed automatically on a monthly basis. It is the client's responsibility to ensure that they have sufficient credit to cover this transaction. In the event that there is insufficient credit, we will send an e-mail notification, at which point we will need to be provided with another credit card account number within 24 hours. If we do not receive a response within 24 hours, the account, and all accounts under that account plan, will be suspended.

Service Fees

Certain services carry a setup fee charged by Zoomgrid Hosting (zoomgrid.com) to client, which must be paid by client in order to have use of said services. If client terminates this agreement, client shall be responsible for any and all outstanding fees owed to Zoomgrid Hosting (zoomgrid.com) and agrees to pay any and all fees incurred by client. Because the services are provided on a monthly basis, the client will be responsible for service fees incurred each month, regardless of when client provides notice of termination. Thus, for example, if the client provides notice of termination on the 15th day of a particular month, the client will be responsible for service fees for the entire month, and such fees will not be pro-rated or refunded.

Money Back Guarantee & Refund Policy

We offer a 14 day Money back guarantee. Refunds: If client has retained the services for one year and has pre-paid Zoomgrid Hosting (zoomgrid.com) for such services, refunds will be issued for any unused full month of the services, upon client's request. Therefore, if client's account is cancelled at any point during the one-year term, client will be entitled to a refund for the months remaining, after notice given by the 25th day of the preceding month.

Account Deactivations

Any account deactivated due to non-payment will require a reactivation fee of $20.00 prior to reactivation.

Cancellation Refunds

We DO NOT refund partial monthly fees to accounts. We require 30 days notice for a cancellation.

Refusal of Service

We reserve the right to refuse, cancel or suspend service, at our sole discretion.

Limitation of Liability

Zoomgrid Hosting (zoomgrid.com) shall not be responsible for any claimed damages, including incidental and consequential damages, which may arise from Zoomgrid Hosting (zoomgrid.com) ' servers going off-line or being unavailable for any reason whatsoever. Furthermore, Zoomgrid Hosting (zoomgrid.com) shall not be responsible for any claimed damages, including incidental or consequential damages, resulting from the corruption or deletion of any web site from one of Zoomgrid Hosting (zoomgrid.com) ' servers. All damages shall be limited to the immediate termination of service.

Violations

Violations of these Acceptable Use Policies should be referred to our abuse department. All complaints will be investigated promptly. Failure to follow any term or condition will be grounds for immediate account deactivation.

Disclaimer

Zoomgrid Hosting (zoomgrid.com) cannot be held liable for system down time, crashes or data loss. We cannot be held liable for any predicated estimate of profits which a client would have gained if their site was functioning. Certain services provided by Zoomgrid Hosting (zoomgrid.com) are resold. Thus, certain equipment, routing, software and programming used by Zoomgrid Hosting (zoomgrid.com) are not directly owned or written by Zoomgrid Hosting (zoomgrid.com). Moreover, Zoomgrid Hosting (zoomgrid.com) holds no responsibility for the use of our clients' accounts. Failure to comply with any terms or conditions will result in the automatic deactivation of the account in question. We reserve the right to remove any account, without advance notice for any reason without restitution, as Zoomgrid Hosting (zoomgrid.com) sees fit.

Account Activation

By activating your account with Zoomgrid Hosting (zoomgrid.com), you agree to the above policies and disclaimer. Upon requesting activation of an account, you are required to accept these policies, guidelines and disclaimer, and a copy of your acceptance is forwarded along with your activation request to be maintained with your account information. If you sign up for an account and fail to comply with these terms, no refunds will be given. We will, however, advise you by e-mail or phone prior to taking any action to provide you with an opportunity to correct the problem.

Service Uptime Guarantee

Zoomgrid Hosting (zoomgrid.com) guarantees 99% service (http, ftp, pop, imap, smtp) uptime on all hosting plans. Should we fail to deliver this for any given calendar month, your account will be refunded a pro-rated amount for the duration of excessive downtime. Zoomgrid Hosting (zoomgrid.com) reserves the right to amend any or all of the above policies, guidelines and disclaimer without notification. We also retain the right to increase any pricing and make changes to our account plans without notification.